Shipping and Return Policy

Shipping

Urban Queens Brand is only shipping to our Queens in the US. We are working to reach our Foreign babes. 

Please allow 2-7 business days for processing before your items are shipped. 

All tracking information will be provided to your email and or number provided once the tracking number has been created

Returns and Exchanges

We accept returns for items that have not been used and is in the original packaging. All customers have 14 day from delivery date to request a return. Free returns are offered on all items that are defected in any way.

Should any customer purchase an incorrect item or no longer want the item, that customer is responsible for return cost.

Should your product be received damaged or not as described, you will have to option to receive store credit in the full amount of the defected product or to exchange the product for and item of equal or lesser value (assuming valid proof has been provided).

We stand behind our product and guarantee you’ll fall in love with your Royal experience. Should you have any questions or concerns, please feel free to email us.